faq

Frequently asked questions

What If I need to change my Shipping address ?


Email to info@cottonindiaexports.com within 30 minutes of placing your order during normal business hours Monday – Friday, 11:00am – 5:00pm IST.




What is your return Policy ?


If you are not satisfied with the product for any reason, you can return the product purchased online at our website subject to the following conditions: The product is returned, unused and in its original condition within 5 days of delivery. Our decision regarding the condition of returned goods shall be final. The product should be returned in the original packaging along with the invoice. Goods once used or washed cannot be returned. To avail a refund, the customer is requested to send an email of the product pictures with the packaging to info@cottonindiahome.com. If the refund request is accepted, the customer will bear the return shipping cost and courier the product to: Cotton India Exports (#Order Id)
5/291-2 , Ashok Nagar,
Madurai Bye Pass Road ,
Karur - 639002,
Tamil Nadu , India. Once we receive the product, we will check for wear and tear and then initiate the refund. Refund will be credited to the customer’s account in 5-7 working days.




What is the difference between Percale and Sateen ?


Both percale and sateen are made using the finest long-staple cotton – the difference is a result of how they’re woven. Our cotton percale is cool and crisp to the touch – we often compare it to the perfect white button down shirt. This fabric is garment washed, which gives it a soft texture and a more casual appearance. Percale is also very breathable and will get softer with continued use. Our sateen is extremely soft and smooth. We call it a matte sateen since it doesn't have the overly shiny appearance typically associated with the fabric. It's lustrous, elegant and the more luxurious of our fabrics. Sateen is also naturally more wrinkle resistant.




Do you offer Hospitality Bedding ?


Yes. Our hospitality bedding collection, designed to withstand commercial laundering. Please visit our Hospitality site or contact info@cottonindiaexports.com for more information




How should I care for my Cotton India Bedding ?


Keep all your Cotton India items looking their best with these general care tips: Avoid products containing benzoyl peroxide, alpha hydroxy acids and chlorine bleach. These items may include: skin care and acne medication, hair products and dyes, cosmetics, toothpastes and household cleaning products. For stain removal, Do not use bleach. Don't wash with clothing – zippers, hooks, etc. cause abrasion. Wash similar items together – same color and fabric. Machine wash cool using mild, liquid Laundry Detergent. Iron on low heat if desired. Tumble dry low.




What method of Payments Do you accept ?


We accept all major credit cards & Debit Cards , For Institutional & Bulk Orders we accept Neft , RTGS , IMPS , Please contact info@cottonindiaexports.com for more clarity.




Do you have Trade Program ?


Yes , businesses who are interested in wholesaling our products please contact us .